Terms of use

FIGAMEHOTELS.COM Website Administration – Terms of Use

The “www.figamehotels.com” website is managed by tourist services company “FIGAME.COM TRAVEL ORGANIZATION LTD”, mark designation “FG”, with head offices in 132 LEOFOROS KYMIS, 151 23, MAROUSI, GREECE. The Company owns an integrated e-commerce web system, providing electronic booking and electronic issuing of airtickets, airport lounges, hotels, cars and event tickets. The Company reserves the right to fulfill transactions performed at the current website via other websites it manages.

 

 FG offers the use of the www.figamehotels.comwebsite and its Services under the following terms and provisions, explicitly including its Privacy Policy. Users must carefully read the current terms of use, as well as the privacy policy, and only proceed to using the site if they fully accept them. The use of the current website and services offered on it requires the unconditional acceptance of all terms further stated.

 

Third party products and services are exclusively provided by the said third parties, such as airlines, hotels, room rental companies, car and motorcycle rental companies. Their provision is subject to the terms and provisions enforced by the third parties.

The use of the current website by individuals younger than 18 years old or unable to assume binding legal obligations according to the law is explicitly forbidden.

Use of figamehotels.com Website – Services / User Conduct Rules

Users must comply with all applicable laws and rules, national and international, explicitly including the website's terms of use, privacy policy and cookies policy.

Users are not allowed to proceed in any manner:

 

  • to posts, transmissions, broadcasts or supply via the website of any illegal, threatening, defamatory, offensive, insulting, racist, pornographic, obscene, intellectual property infringing or hate inducing Material;
  • to posts, transmissions, broadcasts or supply via the website of any Material containing malware or viruses;
  • to posts, transmissions, broadcasts or supply via the website of Material aiming to promote unwanted content (spam);
  • to false/misleading statement of another natural or legal entity's details, including the existence of a cooperation or any kind of relation with any natural or legal entity;
  • to any commercial activity via the website, including sales, advertising or competitions, unless they have acquired the previous written consent of the Company;
  • to posts, transmissions, broadcasts or supply via the website of Material violating the privacy of other users or any third parties;
  • to data collection using the website;
  • to use of the website in order to research, monitor or harass another user;
  • to changes or modifications of the website or to changes or modifications of any other website or application, in order to falsely suggest that the said website or application is connected in any manner to the website and/or Company;
  • to reverse engineering, decryption, source code reconstruction, disassembly or attempt to extract source code or algorithms or any part of the website, with the exception, to a limited degree, of applicable law explicitly preventing such a prohibition;
  • to the collection of Material from the website, using automated means;
  • to reproduction, republication, creation of derivative works, sale, trade, exchange, demonstration or in another way exploitation of the website, unless explicitly allowed by the Company;
  • to copying, rental, distribution or in any other way transfer of user rights provided by the current terms of use.

In addition, users are NOT allowed:

  • to act in any manner that prevents the website’s proper and regular operation;
  • to act in any manner that causes or may cause an excessive load on the website's infrastructure and/or the Company and/or its partners;
  • to bypass measures used by the Company to prevent or limit their access to the website, when the Company has suspended or prohibited their access to the website;
  • to violate in any manner the current terms of use, explicitly including the privacy policy.

The Company reserves the right to remove, delete, process, modify, limit or exclude user Material according to its discretion, without previous notice and/or justification, when this Material is understood to be violating the current terms of use, according to the Company’s discretion.

User Account Users are exclusively liable for the protection of their access data (password) related to the account they may have created at the website. Users must immediately notify the Company in case of any account violation and/or threatened violation.

The Company reserves the right to refuse access to a user or completely limit, suspend or exclude the user from the website, according to its discretion and without previous notice.

Working Hours

 

The use of the “www.figamehotels.com” website and any transaction performed via the website with the use of credit cards can be performed at any day and time of the week, 24/7 and 7 days a week.

 

The Company’s call center is available from Monday to Friday, 09.00 am to 20.00 pm and on Saturday, 10.00 am to 15.00 pm. Telephone transactions, responses to requests sent by email and in general any oral and written communication with the Company may only be performed during its offices’ working days and hours stated above.

 

Ticket Booking

Ticket booking can be performed online, via the current website, on a 24/7 basis. Telephone bookings are only available  during the call center's working hours. Telephone bookings also include charges detailed below.

Electronic bookings are made by filling out the respective fields selected by users at the “www.figamehotels.com” website and are completed by performing the steps suggested each time. Users must accurately provide all data necessary for ticket booking and issuing (name, surname, gender, date of birth, telephone number, email address etc.) as shown on the document they will use during their trips (passport/identity card etc.) and as provided by the current website’s privacy policy.

 

Upon the submission of the ticket booking made online or by phone, the user provides an explicit order to the Company, in order for the latter to mediate, in the way it considers most beneficial, for the provision of the travel service by the offering provider.

 

Ticket booking is binding for users, who must complete the transaction as determined further on.

 

A submission of a ticket booking request entails the user's unconditional acceptance of both the current terms (explicitly including the current website’s privacy policy) and the terms that each partnering travel services provider may enforce.

 

 

(Air) Ticket Payment, Issuing and Delivery

 

As soon as a booking is complete, the user will automatically receive a confirmation and a unique booking code at the email address he/she has notified to the Company.

The user may select a payment method for airtickets between bank deposit and credit card. Other payment methods are not accepted.

By selecting a payment method, the user unconditionally accepts the related terms of use of the current website and the booking, cancellation, change etc. terms valid for each airticket, as enforced by the respective airline carrier. The user’s acceptance is automatically stated by selecting «Go to bank».

If the user chooses to pay in cash, the Company’s booking department shall contact him/her at the contact numbers already notified to the Company and inform him/her of its bank account details and the deadline provided for the payment of fare. The user must notify the Company of his/her payment in due time and within the deadline, attaching (via email or fax) a copy of the respective Bank collection voucher where the deposit was made. Should the user fail to notify the company in the aforementioned way, the company cannot be held liable in case his/her tickets are not issued.

Before the complete payment of the fares by the user or in case he/she fails to fulfill this obligation, the Company is not obliged to issue or send the respective airtickets order or any other travel documents and cannot be held liable for any further retention of the booking or any price increase made. The user’s obligation to repay the ticket price related to his/her booking is still valid.

Once the fares are paid in full, the Company will send one or more airtickets included in the respective booking to the user’s email address as well as the respective tax vouchers it is obliged to issue according to the law. If this is not achieved within the aforementioned deadline, the user must immediately contact the Company. The user must print and carry the electronic airticket and submit it during airport check-in and airplane boarding. According to the terms valid for each airline transfer, he/she may also be asked to show the booking confirmation.

It is stressed that in case the airticket booking is made during a weekend or holiday, the booking department will contact the user on the following working day, with the risk of booking cancellation or modifications in fare prices. For this reason, users are encouraged to select payment by credit card in these instances.

The same is also recommended in case of airliner fare offers, which have very brief issuing deadlines and if users select payment in cash, ticket issuing may be delayed or the booking may be cancelled.

If the user chooses to pay by credit card, the Company shall send to the user’s email address one or more airtickets related to the respective booking, within 36 hours further to the respective transaction's approval by the crediting Bank and without any other procedure required, provided that the fare price has not been modified in the meantime by the airline carrier. In the latter case, the user will be informed via telephone or in written form by the Company and if he/she fails to consent in written form to the completion of the transaction under the revised terms (also provided that the respective service is still available) the booking will be cancelled.

The use of credit card is performed under the terms and provisions enforced by each crediting Bank. The user must be aware of these terms and provisions and unconditionally accept them. The company cannot be held liable in case the credit card transaction is not approved by the crediting Bank. In this case, the company is not obliged to issue tickets and the booking is cancelled.

Airticket telephone bookings for trips abroad carry an extra charge of 20.00 Euro per booking, in addition to the price offered at the “www.figamehotels.com” website for the respective travel service. Airticket telephone bookings for local trips carry an extra charge of 10.00 Euro per booking, in addition to the price offered at the aforementioned website for the respective travel service.

Hotel Room Bookings, Rental Cars Bookings, Event tickets and Airport lounges

 

Room bookings in hotels and other tourist accommodation options may only be performed online, via the current website, at any day and time of the week. Rental cars bookings are also performed in the same manner, at any day and time of the week.

Event tickets can be reserved online from the current website. Airport lounge booking is also available.

Electronic bookings are made by filling out the respective fields selected by users at the “www.figamehotels.com” website and are completed by performing the steps suggested each time.

The use of credit card is required for any of the transactions stated above. On all other aspects, the terms stated above with regard to airticket bookings and payment apply.

 

Changes - Cancellations

 

The option of changing or cancelling any booking or service provided via the current website is provided according to the terms enforced by each provider, who may exclude this option or apply certain terms for the exercise of the respective right. In addition, the cost entailed by a change or cancellation of any service is exclusively determined by the terms of each provider and is exclusively borne by the user.

In case this option is provided and the user wishes to make any change or cancel his/her booking related to any travel or tourist service, he/she must submit a respective request via email at info@figamegroup.com or via fax.  Further to that, the Company will consider the user request as soon as possible and will contact him/her with regard to the request’s completion manner and provisions. The Company shall not proceed to any changes or cancellations, unless the user has unconditionally accepted all related terms and provisions enforced each time.

In particular for airtickets, any change or cancellation will carry a service fee charge of 20.00 Euro for local flights and 25.00 Euro for flights abroad, in addition to the penalty determined by each airline carrier.

Especially for hotel bookings, each change or cancellation will be carry a service fee charge of 10% of the amount that is returned to the customer in addition to the penalty determined by each provider.

All event ticket bookings and airport lounge bookings are non refundable.

Charges for changes and/or cancellations of car rentals will be determined by each provider.

 

 

 

Limitation of Liability

 

 THE WEBSITE, EXPLICITLY INCLUDING ITS CONTENT AND SECURITY WITH REGARD TO INFORMATION TRANSMISSION ON THE WEBSITE AND TO THE COMPANY OR VIA THE WEBSITE, IS PROVIDED “AS IS” AND "AS AVAILABLE” AND TO THE MAXIMUM DEGREE ALLOWED BY THE LAW, WITHOUT ANY REPRESENTATION AND GUARANTEE OF ANY KIND, EXPLICIT OR IMPLICIT, EXPLICITLY INCLUDING IMPLICIT GUARANTEES ON THE TITLE, MARKETABILITY, FITNESS-FOR-PURPOSE, NON-VIOLATION OF RIGHTS, UTILIZATION, SPECIAL CONSTRUCTION, NON-EXISTENCE OF MALICIOUS CONTENT AND/OR SYSTEM INTEGRATION GUARANTEES, EACH OF THE ABOVE BEING HEREBY WAIVED BY THE COMPANY.

USERS ACKNOWLEDGE AND AGREE THAT THEY USE THE WEBSITE EXCLUSIVELY UNDER THEIR OWN RISK. THE COMPANY DOES NOT REPRESENT, GUARANTEE, CLAIM AND/OR SUPPORT IN ANY WAY THAT THE INFORMATION CONTAINED IN THE WEBSITE WILL BE USEFUL, COMPLETE OR ACCURATE.

 

THE COMPANY DOES NOT SUPPORT OR GUARANTEE THAT THE WEBSITE WILL BE FREE OF ERRORS OR WILL BE AVAILABLE CONTINUOUSLY OR WITHOUT DELAYS OR WILL BE AVAILABLE IN EVERY LOCATION OR THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE AND SERVER ARE FREE OF MALWARE OR THAT THE WEBSITE USE RESULTS WILL RESPOND TO THE USERS’ REQUIREMENTS AND EXPECTATIONS.

 

ANY RELATION BETWEEN A USER AND A THIRD PARTY OCCURRING VIA THE USE OF THE WEBSITE WILL EXCLUSIVELY EXIST BETWEEN THE USER AND THE THIRD PARTY. USER TRANSACTIONS WITH THIRD PARTIES LOCATED VIA THE WEBSITE SHALL ONLY BE PERFORMED FURTHER TO USER SELECTION AND AT THE USER'S EXCLUSIVE RISK.

 

THE COMPANY DOES NOT SUPPORT ANY MATERIAL AND IT SPECIFICALLY WAIVES ANY AND ALL LIABILITY TOWARDS ANY NATURAL OR LEGAL ENTITY FOR DAMAGES, CLAIMS, LAWSUITS, HARM, LOSSES OF ANY KIND AND NATURE OR DUE TO ANY OTHER CAUSE, IN RELATION TO, BASED ON OR CAUSED BY THE MATERIAL.

 

TO THE MAXIMUM DEGREE ALLOWABLE BY THE LAW, THE COMPANY EXPLICITLY WAIVES LIABILITY FOR ANY DAMAGES OR LOSSES SUFFERED BY THE USER AS A CONSEQUENCE OF THE USE OF THE WEBSITE AND THE MATERIAL.

THE COMPANY CAN UNDER NO CONDITION BE HELD LIABLE, EVEN IN CASE OF DAMAGES THAT COULD HAVE BEEN FORESEEN OR WHEN THE COMPANY HAD BEEN INFORMED ON THE RISK OF DAMAGES OCCURRING OR OWED TO BE AWARE OF THE POSSIBILITY OF DAMAGES OCCURRING, INCLUDING CONVENTIONAL DAMAGES, UNCONVENTIONAL DAMAGES, DAMAGES DUE TO INTENT OR NEGLIGENCE AND THE CASE WHERE DAMAGES ARE CAUSED IN WHOLE OR PARTIALLY DUE TO NEGLIGENCE, FORCE MAJEURE, WEBSITE THEFT, WEBSITE AND/OR SERVER DESTRUCTION, WITH REGARD TO THE FOLLOWING: (1) THE WEBSITE; (2) THE COMPANY MATERIAL; (3) THE USER MATERIAL; (4) THE WEBSITE PERFORMANCE; (5) THE USE OF THE WEBSITE BY USERS OR THE USERS’ INABILITY TO USE THE WEBSITE; (6) ANY ERRORS OR OMISSIONS, INTERRUPTIONS OR DELAYS IN OPERATION, TECHNICAL FAULTS OR OTHER FAULTS OF THE WEBSITE; (7) DAMAGES CAUSED TO USER EQUIPMENT AND TECHNOLOGY, INCLUDING MALWARE OR SECURITY BREACHES, DUE TO THE WEBSITE USE; (8) WEBSITE SECURITY BREACH, FOR:

 

ANY OF THE USERS’ LOSSES OR DAMAGES: DIRECT OR INDIRECT, FINANCIAL, PUNITIVE OR EXEMPLARY, ANCILLARY OR CONSEQUENTIAL OR DATA LOSS, PROFIT LOSS, INCOME LOSS, OBSTRUCTED WORK, LOSS OF EXPENSES.

NOTHING CONTAINED IN THE CURRENT TERMS OF USE WAIVES OR LIMITS USER LIABILITY IN RELATION TO THE REMEDY OBLIGATION BEFORE THE COMPANY, BY POWER OF THE CURRENT TERMS.

THE COMPANY CANNOT BE HELD LIABLE WITH REGARD TO USERS’ ONLINE OR OFFLINE BEHAVIOR.

THE COMPANY CANNOT BE HELD LIABLE WITH REGARD TO THE MATERIAL PROVIDED BY THIRD PARTIES OR THE ACTS OR OMISSIONS OF THIRD PARTIES.

USERS EXPLICITLY ACKNOWLEDGE AND AGREE THAT IN CASE THEY SUFFER HARM, DAMAGES OR LOSSES OF ANY KIND, DUE TO THE COMPANY’S ACTS OR OMISSIONS, THESE ARE NOT IRREVOCABLE AND/OR DO NOT PROVIDE THE OPTION OF CLAIMING INJUNCTION AGAINST THE WEBSITE AND/OR COMPANY, INHIBITING OR PREVENTING ANY KIND OF USE OF THE CURRENT WEBSITE AND/OR THE USE OF ANY OTHER COMPANY WEBSITE.

THE TRAVEL AND TOURIST SERVICES PROVIDERS THE COMPANY COOPERATES WITH, WHICH PROVIDE THEIR SERVICES VIA THE CURRENT WEBSITE, ARE INDEPENDENT BODIES AND NOT COMPANY REPRESENTATIVES OR EMPLOYEES. HENCE, THE COMPANY CANNOT BE HELD LIABLE FOR THEIR ACTS OR OMISSIONS, EITHER THESE ARE RELATED TO THE SERVICES PROVIDED OR NOT, NOR FOR THE RESTORATION OF ANY DAMAGE THAT MAY OCCUR BECAUSE OF THEM. INDICATIVELY, THE COMPANY CANNOT BE HELD LIABLE IN CASE OF INJURY, DEATH, PROPERTY DESTRUCTION OR OTHER DAMAGES THAT MAY OCCUR DURING THE PROVISIONS OF SERVICES BY EACH PROVIDER, WITH REGARD TO THE AVAILABILITY OF THE PROVIDER'S SERVICES, DELAYS, ITINERARY CHANGES AND CANCELLATIONS OF OVERBOOKING, STRIKES, FORCE MAJEURE ETC.

IT IS STRESSED THAT THE USER'S PERSONALIZED DATA MUST ACCURATELY BE STATED AS PROVIDED IN STATE IDENTIFICATION DOCUMENTS (POLICE IDENTITY CARD OR PASSPORT) TO BE USED DURING TRAVEL. THE COMPANY CANNOT BE HELD LIABLE IN CASE OF BOOKING OR TICKET CANCELLATION OR LOSS, DUE TO ERRONEOUS DATA REGISTRATION ON BEHALF OF THE USER OR HIS/HER FAILURE TO INFORM THE COMPANY WITH REGARD TO ANY CHANGES OF THE DATA REGISTERED.

Hyperlinks

The current website contains links to other websites of travel and tourist services providers or third parties, third party websites, which the user accesses at its own risk. The Company cannot be held liable for the content and accessibility of these websites. By providing a hyperlink on the website to external websites etc., the Company is not considered to approve, recommend, refer and/or guarantee for any third party and/or products or services they provide.

When you click on a link to another website, as a user you are subject to the terms of use and privacy policy of the website, application etc. you visit.

 

Acceptance of Airline Carrier Terms (Details)

 

Each user explicitly agrees with the terms enforced by the airline carrier, as stated in the flight details and the websites of the respective airliner.

 

 

Copyrights

 

FG and its logo are registered marks of FG and their use, copy or imitation is not allowed without the Company’s previous written consent.

 All icons, logos and graphics adapted to FG’s trade image are FG's tradedress and their use, copy or imitation is not allowed without FG's previous written consent.

 Any manipulation, concealment or removal of any distinguishing marks related to copyrights, marks or any other intellectual property right included in or accompanying FG or third party Material is strictly prohibited. Any deformation, adjustment, performance, presentation, publication, distribution, reproduction, sale, licensing, rebroadcasting, broadcasting or creation of derivative works of FG's Material is prohibited without FG's previous written consent. Any use not compliant with the current terms and applicable legislation as well as any reproduction, modification, copying, storage, performance, in whole or partially and without license of the current website, software and e-commerce system content is explicitly prohibited.

 

 

The online electronic booking and e-commerce software and integrated system belong to or have been granted with respective use licenses to the Company and are protected by the Greek, Community and international legislation on intellectual and industrial property.

The current website’s content (text, images, graphics etc.) exclusively belongs to its owners or cooperating providers and third parties and is protected by the Cyrpus, Community and international legislation on intellectual and industrial property.

 

 

Unsolicited Communication

 

FG works on a daily basis to optimize its services. The FG team may be processing an idea similar to one held by a user. The Company does not accept unsolicited Material of any kind and does not assume the liability of broadcasting such Material of any kind. The Company’s policy is to not accept or consider Material of any kind, ideas, information and/or any suggestions, with the exception of those specifically requested, under special terms and provisions. In case that despite the aforementioned Company practice you choose to send us Material, ideas, suggestions and information of any kind, you agree that the Company is free to use this Material for any purpose and cannot be held liable or assume any financial obligation towards you. Consequently, with regard to this aspect you grant the Company a non-revocable, international, non-exclusive, free of royalties, freely transferable license, with the option of the Company providing sublicenses, with regard to the aforementioned Material that you irrevocably submit to the Company.

Waiver

 

In order for a FG's rights waiver to be valid, as these rights derive from the current terms of use - explicitly including the privacy policy - FG must provide a respective written consent to a user via its authorized representative / via its authorized agent.

 

In case the user fails to comply with the current terms of use - explicitly including the privacy policy - but FG fails to immediately assume measures, and regardless of the time lapsing until FG assumes respective measures, this delay shall not be construed as FG's waiver of its right to demand in the future complete compliance with the current terms by the users.

 

In case any party fails to exercise a right provided by the current terms of use - explicitly including the privacy policy - this does not entail its waiver by other rights provided by the said terms.

 

Integrity

The current terms of use, explicitly including the Privacy Policy, consist the complete agreement between the user and FG with regard to the website use, replacing any previous agreement between the user and FG.

 

If any clause of the current terms of use is considered by a competent Court as void, cancellable, invalid and/or inapplicable, this clause will be removed to the degree necessary. The integrity, invalidity or inability to apply a clause shall not affect the remaining terms of use, explicitly including the privacy policy, which shall remain in force.

 

Website Modification

FG reserves the right to update, modify, suspend the operation and/or terminate the operation of the website or any feature of the website or Material contained in it, as deemed necessary.

 

Amendment of Terms of Use

FG reserves the right to update, amend and/or substitute any of the terms of use, explicitly including the Privacy Policy, according to its discretion and without previous notice. The new version of the terms will be published at the www.figamehotels.comwebsite. Users must constantly visit this page to be informed of any changes in the terms of use, explicitly including the Privacy Policy. If the user does not agree with the updated version of the terms, he/she must immediately abstain from using the website. The continued use of the website entails an irrevocable acceptance of amendment on behalf of the user.

 

Assignment

Users are not allowed to assign or transfer their rights and obligations, as deriving by the current terms of use. FG may assign its related rights and obligations to third parties, without the users’ consent.

 

Compensation

Users agree to compensate, relieve and further to its request defend FG, its representatives, its administration and its partners from and against any damage, harm, loss, liability, lawsuits and expenses, court expenses and reasonable legal consultant expenses, being explicitly included, deriving from or in relation to a) user Material or user access and their use of the website; b) violation or alleged violation of the current terms of use by the users; c) violation of any law, regulation, code, state authority orders, statute provisions, rules by the users; d) violation of third party rights by the users; e) any false statement provided by the users. Users agree to fully cooperate, to the extent requested by FG, with regard to defense against any claim. FG reserves the right to exclusively assume the defense and control of any issue, with regard to which users are liable to compensate it.

 

 

Applicable Law - Jurisdiction

 

The law applied in the relations of the user and the Company is the Greek law. The courts of Greece are competent for the resolution of any conflict that may occur between the user and the Company.

 

 

Privacy & Personal Data Management Policy

Data Controller

Tourist services company “FIGAME.COM TRAVEL ORGANIZATION LTD”, mark designation “FG”, with head offices in 132 LEOFOROS KYMIS, 151 23, MAROUSI, GREECE. www.figamehotels.com website and is the Data Controller for personal data collected with regard to the provision of its services (further called “FG”)

Personal Data

The user personal data collected with the users’ explicit consent and necessary for the provision of services to users, either provided online or by phone, that is, booking of airtickets and/or booking of accommodation and/or car booking/rental, are the following: Name, Surname, Gender, Email, Date of Birth, Telephone Number and on occasion (according to destination and/or option of performing check-in) passport or police identity card details. The above data must be provided to FG as stated in the user’s passport or police identity card.

In case the user suffers from a health issue, he/she must inform FG, in order for the latter to respectively inform the airline carrier, to provide a safe trip for the user.

The user’s name, surname, email and password are required to create a user account at FG. The user may optionally provide his/her address on his/her profile.

Cookies are used for the website’s regular operation. Cookies are used to collect information with regard to IP address & user agent data (browser data). See FG Cookies Policy.

FG does NOT retain credit card details for payments related to bookings made online. When users pay via credit card, they are rerouted to a Payment gateway to complete their payment.

Special charges apply on occasion for minor users. FG is informed of the passengers’ date of birth and thus of their status as minors or not, for purposes of ticket booking, in order to apply reduced charges when applicable.

The user must inform FG, in case a minor he/she books/purchases a ticket for is going to travel unaccompanied and provide all necessary information, so that FG can inform the airline carrier.

In case you make a booking for third parties, you are responsible of informing them about the provisions of the current Privacy Policy with regard to their data processing and make sure that they know, understand and agree with it, before providing their details to FG in any manner.

Users must provide sufficient, accurate and true details to FG. Users must notify FG in due time for any changes to their details.

Processing Purposes

The collection and processing of the participants’ personal data are subject to the terms of the current policy, the related provisions of the European Parliament and Council Regulation 2016/679, as in effect, as well as any applicable laws of the national, European and international law on individual protection with regard to personal data processing. Data is collected and used:

* to manage the website;

* to provide FG services to users;

* to communicate with users, with regard to the provision of services by FG;

* to send commercial updates to users;

* to send updates to users that have requested receiving them;

* to send tickets, receipts, invoices, payment reminders;

* to update users on promotional activities held by FG;

* to manage communication related to user complaints or queries or related to users;

* to improve FG’s services;

* to provide user accounts;

* to fulfill FG's legal and/or contractual obligations;

* to comply with the orders of competent public and court authorities;

* to defend FG’s lawful interests.

Legal Basis of Processing

The legal basis of data processing for bookings, customer service related to the booking, updates following the booking and booking payment and the provision of user accounts is an agreement between FG and the user, for the fulfillment of which - including all its stages, as described above - it is necessary to process certain personal data. The users provide their respective consent for the provision of commercial/promotional updates. FG also processes data when this processing is required for its legitimate interests. In this case, FG considers whether the interest or fundamental rights and freedoms of the data subject prevail over its own interests, necessitating the protection of personal data. In this case, FG abstains from processing.

By providing his/her consent to the current policy, the user also provides his/her consent for the collection and processing of personal data, according to the provisions of the European Parliament and Council Regulation 2016/679.

Retention Period

Each user’s data will be retained for as long as necessary for the provision of services to him/her, according to the agreement between the parties. Invoicing/accounts department data will be retained by FG for ten years. FG will delete user data, without previous notice, in case the user informs FG that he/she no longer wishes to continue using its services for any reason. Data may be retained longer than the required time stated above in case a) this is required by the law; b) FG considers that these data are connected to existing and/or possible legal disputes; c) for FG to exercise its lawful rights and fulfill its obligations, protecting its legitimate interests.

 

Rights of Personal Data Subjects

The user has a right to notification, right to access, right to limit processing, right to object, right to data portability as well as right to correct/complement or delete (“right to be forgotten”) his/her personal data in accordance to the provisions of the law.

 

 The user may exercise his/her rights or request further related information by sending an email to online@figamehotels.com. FG must respond to the user in written form within one (1) month.

Disclosure of Personal Data

FG shall not proceed to the sale, rental or in any other manner publication and/or disclosure of user personal data to any third party for commercial, promotional or other purposes. FG may disclose/transfer user personal data to third natural or legal entities only when:

-  The disclosure of personal data to natural and legal entities cooperating with FG or providing services to FG is necessary for the implementation of the users’ requests within the provision of services to them (accounts department services/IT services). The natural and legal entities providing services to FG shall process personal data submitted by users to FG exclusively by order of FG and in the framework stated by the latter. FG shall assume all necessary measures to only disclose data that are absolutely necessary in relation to the sought purpose, that is, the provision of FG services to users and ensure the legality of their processing. FG reserves the right to retain, communicate and transfer data via or to third party server providers.

- The disclosure of information to employees, administrative executives and in general FG's corporate structure is reasonably required for the purposes of providing the services requested by users.

- The disclosure is required for compliance with Law provisions and only to the competent authorities.

- The disclosure is required further to an order by a police, administrative or court authority.

- The disclosure is necessary to defend FG's lawful rights and legitimate interests.

- The disclosure is necessary to fulfill FG's contractual obligations.

 

Data Transfer

Information collected by FG shall be processed by it in the European Union and in particular in Greece.

Being a Data Controller, as described above, FG may also transfer data when this is required by law provisions or by an order of a competent state or court authority or when this is necessary to defend the parties’ legitimate rights and interests as well as to fulfill its lawful obligations and contractual obligations.

In case the transfer is related to a country outside the European Union (EU) or the European Economic Area (EEA), the data controller must check whether:

• The Committee has issued a related sufficiency decision for the third country where the transfer is going to be made.

• All proper guarantees are provided with regard to the Regulation for data transfer.

In any other case, data transfer to a third country is prohibited and the data controller is not allowed to transfer personal data to it, unless one of the special deviations provided by the Regulation applies (e.g. explicit consent of the data subject and provision of information to it with regard to the risks inherent in the transfer, when the transfer is necessary to execute a contract, further to the data subject’s request, when there are reasons of state interest, when it is necessary to support legal claims and vital interests of data subjects etc.).

 

Amendment of Privacy & Personal Data Management Policy

FG reserves the right, at no previous notice and according to its discretion, to amend the current Privacy & Personal Data Management Policy, publishing the amended text on www.figamehotels.com website.

Users must regularly visit the current website to make sure that they agree with any Policy changes.

Resolution of Conflict

The current Policy is governed and complemented by the Greek Law, the European Union Law and any related international treaties. Any related conflict will be resolved by the competent courts of Greece. In case any of the above provisions is considered or rendered contrary to the law, it de jure ceases to apply, without affecting the validity of the remaining terms of the current Policy.

Server Information

The entire internet traffic (file transfer) between this website and your browser is encrypted and transferred over the HTTPS protocol, using SSL (Secure Sockets Layer).

 

Cookies Policy

FIGAME.COM TRAVEL ORGANIZATION LIMITED uses cookies in order to improve the experience of the www.figamehotels.com website visitors. Cookies are small data packages containing an identification code, sent by the server to the browser and forwarded by the browser back to the server, without any modification, during each communication. Cookies cannot transmit viruses or provide access to the user’s hard disk drive.

 In particular, the cookies used help FIGAME.COM TRAVEL ORGANIZATION LTD understand how users interact with the Website, providing information with regard to browsing the website. This facilitates the Website’s regular operation and the effective provision of services via the website. The data recorded do not directly identify users and all data are collected & accumulated anonymously for only one week, further to which they are deleted.

The cookies used by FIGAME.COM TRAVEL ORGANIZATION LTD allow the collection of IP address & user agent information (browser data).

FIGAME.COM TRAVEL ORGANIZATION LTD cannot verify user identities based on the information collected via cookies, during a simple browsing of its website. Cookies do not store data that may identify the user. However, personal data stored by the website and related to users/visitors can be connected to stored information and can be received by cookies, in case users/visitors perform ticket purchase/registration at the website.

The user may choose to disable/suspend or enable the operation of cookies, partially or in whole, by modifying the settings of the browser used. According to the type of browser used, you can follow the links below to find instructions with regard to cookie management:

Microsoft Windows Explorer

https://support.microsoft.com/el-gr/help/17442/windows-internet-explorer-delete-manage-cookies

Google Chrome

https://support.google.com/chrome/answer/95647?hl=en&p=cpn\\\\\\\_cookies

Mozilla Firefox

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies

 

Apple Safari

https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Should the user choose to reject/disable the use of all or some of the cookies required for the website’s regular operation, the website performance will be affected and user access to the website content may be limited, preventing the provision of services to the user via the website. FIGAME.COM TRAVEL ORGANIZATION LTD cannot be held liable towards the user due to this reason.

The user may delete cookies stored in his/her equipment. However, deleting cookies may negatively affect the website's operation/performance and prevent the provision of services to the user. The user understands and agrees that FIGAME.COM TRAVEL ORGANIZATION LTD cannot be held liable towards the user due to this reason.

During each visit to the website, the user is asked to accept the use of Cookies, in accordance with the current policy. By using the website and accepting the current policy, the user accepts the use of cookies by the website, according to the terms of the current document.

 

Phishing

Phishing is a criminal activity employing various methods to manipulate its victims, in order for them to proceed to actions or omissions or to disclose confidential information that they would not have provided under normal circumstances.

Phishing emails may appear to have been sent by a safe/trustworthy source, but in reality they are constructed in a manner that misleads the recipient to disclose information related to it (sensitive or not) or leads him/her to a fraudulent website, by clicking on a link included in the phishing email, whereupon another attempt will be made to acquire his/her information and infect his/her computer with malware.

Detection of phishing attempts may be facilitated with the use of a web browser provided with a phishing filter.

Contacting FIGAME.COM TRAVEL ORGANIZATION LTD

FIGAME.COM TRAVEL ORGANIZATION LTD uses your email address, if you provide it. FIGAME.COM TRAVEL ORGANIZATION LTD does not purchase or acquire email addresses by third parties. FIGAME.COM TRAVEL ORGANIZATION LTD may receive your email address by a third party, if you have consented to this.

FIGAME.COM TRAVEL ORGANIZATION LTD will use your email to contact you, after you have provided your email address to acquire access to the website’s online services. When contacting FIGAME.COM TRAVEL ORGANIZATION LTD via email, you provide it with the ability of using your email address as a contact method with you.

FIGAME.COM TRAVEL ORGANIZATION LTD will ONLY contact you from the following email addresses:

INFO@FIGAMEGROUP.COM

FIGAME.COM TRAVEL ORGANIZATION LTD may contact you via phone only for its operations and after you have provided a contact telephone number.

FIGAME.COM TRAVEL ORGANIZATION LTD does not purchase or acquire phone numbers by third parties. It may receive your phone number by a third party, if you have consented with this.

FIGAME.COM TRAVEL ORGANIZATION LTD will NOT contact you via bulk SMS, asking you to respond at a specific charge, in addition to that provided by your carrier.

FIGAME.COM TRAVEL ORGANIZATION LTD will NEVER ask your debit or credit card’s PIN with regard to the payment of a price for the purchase or booking of tickets, accommodation or car rental.

FIGAME.COM TRAVEL ORGANIZATION LTD will NEVER initiate contact asking you to disclose your username and password related to the account you retain at the figamehotels.com website, via email or phone.

Phishing Attempt

Should you become aware of a phishing attempt using the distinguishing marks, name, brand etc. of FIGAME.COM TRAVEL ORGANIZATION LTD, please inform us immediately, sending an email to info@figamegroup.com agree and forwarding the respective phishing email or any other related information.

Some of the indications that an email may be a phishing attempt are the following:

  • The email contains obvious typing errors. Phishing attempts frequently employ this method intentionally, in order to avoid the activation of spam filters used by several Internet providers.
  • Links are used to a website that contains the complete or partial real name and/or website address of the legal or natural entity they are trying to imitate. However, the link itself is not the same as that of the actual natural or legal entity's website.

 

 

 

 

 

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